This workshop conveys fundamental knowledge about dealing with conflict and trains the powers of observations as well as negotiation skills. The participants learn to better judge the impact of their behaviour and to develop strategies for solving conflicts.
The workshop focus is:
>> Basics of conflict management: Subject and interpersonal levels in conflict situations
>> Give way and stop signs: Offering leeway, setting boundaries
>> Bad weather warning: Recognising conflict causes and signals in time
>> An eye for an eye until the bitter end? Win-win solutions as an alternative
>> Role-play: Methods of de-escalation
>> Looking in from the outside: Mediation as a tool for solving conflicts
>> Conflict management: My next steps
Programm details:programme overview conflict management in academia